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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to dining@uci.edu and we'll get back to you as soon as possible.

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Housing Meal Plans

What is an All-Access Plan?

The All-Access Meal Plan is the most economical and flexible way to eat on campus! All-Access provides you with a VIP pass to the dining commons, with unlimited entries. There’s no need to count how many meals you’ve used or how many you have left. It is perfect for the student that prefers to eat many small meals or prefers to eat three large meals a day, because it's more than breakfast, lunch or dinner - you’ll make new friends over coffee or meet your study group in the evening for ice cream. If you’d prefer, you can always bring your laptop and surf the net using the wireless internet - if you don’t have time to sit down and eat, you can always get your meal to go!

Can I change my dining Meal Plan?

You can change your meal plan once a year at the end of Fall quarter.  Meal plan changes can ONLY be made ONLINE from the UCI Housing Homepagehttp://www.housing.uci.edu/. Click on the meal plan change form. Your new meal plan will go into effect winter quarter. NOTE: Written meal plan change requests will NOT be accepted. All requests MUST BE DONE ONLINE at http://www.housing.uci.edu/.

If I change my meal plan, what happens to my unused FlexDine dollars?

Unused FlexDine dollars will carry over to your new meal plan selection.

Do unused meals carry over to the following quarter?

All Meals are per quarter and do not roll over to the following quarter and are non-transferable.

What if I have unused FlexDine dollars at the end of the quarter?

Unused FlexDine dollars transfer from quarter to quarter. However, any unused FlexDine Dollars remaining at the end of the academic year (end of Spring quarter) are non-refundable and cannot be transferred to the new academic year.

Can I treat a friend using my meal plan or FlexDine Dollars?

Yes, you may use up to 10 meals per quarter within your mandatory meal plan to treat family and friends, or you can use your FlexDine Dollars.

What if I use up my meal allowance before the quarter is over?

You can purchase Zot Bucks or a voluntary meal plan. Additionally, if it is Fall quarter and you are using the 100 block meal plan, you can upgrade your meal plan to an All-Access meal plan for Winter and Spring quarter. You will be notified of the process for this change by UCI Housing during Fall quarter.

What if I have unused Zot Bucks at the end of the quarter?

Unused Zot Bucks transfer from quarter to quarter and can be transferred to the new academic year. If your Zot Bucks account has been inactive for 24 consecutive months, the balance will be deleted. Unused Zot Bucks are not refundable.

What if I lost my Student ID card?

We will issue a temporary card with a $10.00 cash deposit. This temporary card will be valid for 3 days. At the end of the 3 days you must return the temporary card. Failure to do so will result in forfeiting your $10 deposit. If you return the card within 3 days, your deposit will be returned to you. Temporary cards are provided to you with no fee, the first time your card is lost. A $15 fee plus the $10 deposit will be charged for the second temporary cars and each additional time a temporary card is issued. Refunds or credits will only be issued from the date that UCI Hospitality & Dining is notified that a card has been lost or stolen.

If one of my suitemates is too sick to go to a dining hall, how can I bring my suitemate back a meal to eat?

That student will need to get a slip from the housing office or their RA confirming their sickness. Then you may bring the slip and the sick student's I.D. to a dining hall where we will swipe the sick student's card and give a to-go container to bring back to them.

What do I do when my Declining Balance gets low?

You can reload your Declining Balance at any time! Declining Balance can be purchased on the website or stop by the UCI Hospitality & Dining office which is located at G318 Student Center.

Where is the Meal Plan Office Located?

The UCI Hospitality & Dining office is located on campus at G318 Student Center.

Anteater Meal Plans

What is an All-Access Plan?

The All-Access Meal Plan is the most economical and flexible way to eat on campus! All-Access provides you with a VIP pass to the dining commons, with unlimited entries. There’s no need to count how many meals you’ve used or how many you have left. It is perfect for the student that prefers to eat many small meals or prefers to eat three large meals a day, because it's more than breakfast, lunch or dinner - you’ll make new friends over coffee or meet your study group in the evening for ice cream. If you’d prefer, you can always bring your laptop and surf the net using the wireless internet - if you don’t have time to sit down and eat, you can always get your meal to go!

How does an EZ Payment Plan work?

The EZ Payment Plan allows you to pay on a schedule for an Anteater Meal Plan rather than paying in full when selecting the meal plan. You can sign up for an EZ Payment Plan for any Anteater Meal Plan during the Early Meal Plan Sign-Up period for Fall and Winter quarters only. A deposit is due at the time of meal plan sign up, and payments will automatically be charged the first of the month following the initial deposit for three consecutive months. Meals and FlexDine dollars for the meal plan will be distributed onto your student ID card. For more detailed information, or for the form to sign up for the EZ Payment Plan visit ucidining.com.

Can I change my meal plan?

Please choose the appropriate meal plan based upon your class, work and study schedule. Anteater meal plans cannot be changed or refunded.

Do unused meals and FlexDine Dollars carry over to the following quarter?

Yes, meals and FlexDine Dollars roll over to the following quarter for block meal plan participants, but do not transfer to the new academic year and are non-transferable. All-Access plans do not carry over quarter-to-quarter and will expire at the end of each quarter. If you would like to renew the All-Access plan each quarter, the meal plan will need to be purchased prior to week 2 of each quarter.

What if I have unused Zot Bucks at the end of the quarter?

Unused Zot Bucks transfer from quarter to quarter and can be transferred to the new academic year. If your Zot Bucks account has been inactive for 24 consecutive months, the balance will be deleted. Unused Zot Bucks are not refundable.

Can I treat a friend using my meal plan, FlexDine Dollars or Zot Bucks?

Yes, you can treat a friend using meals or FlexDine Dollars with your associated meal plan as long as there are sufficient funds left. All-Access holders may only use their FlexDine Dollars to treat friends.

What if I lost my Student ID card?

We will issue a temporary card with a $10.00 cash deposit. This temporary card will be valid for 3 days. At the end of the 3 days, you must return the temporary card. Failure to do so will result in forfeiting your $10 deposit. If you return the card within 3 days, your deposit will be returned to you. A temporary card will be provided to you with no fee the first time your card is lost. A $15 fee plus the $10 deposit will be charged for the second temporary card and each additional temporary card issued. Refunds or credits will only be issued from the date that UCI Hospitality & Dining is notified that a card has been lost or stolen.

What do I do when my Declining Balance gets low?

You can reload your Declining Balance at any time! Declining Balance can be purchased on the website or stop by the UCI Hospitality & Dining office which is located at G318 Student Center.

Where is the Meal Plan Office Located?

The UCI Hospitality & Dining office is located on campus at G318 Student Center.

General

Diet and Nutrition?

Students may arrange to meet with an on-campus nutritionist at the Student Health Center. To make an appointment, call 949-824-5304 - be sure to have your student ID number handy. After consulting with a nutritionist, students can stop by either Pippin or Mesa Commons to further discuss their dietary needs with an Executive Chef. Also, students can check nutrition facts on food servings by visiting Pippin, Brandywine, and Mesa menus online. Simply click on the food item you would like to learn about and nutritional information, if available, will appear.

Kosher Diet?

If you are following a Kosher diet, please visit ucidining.com to set up your Kosher Meal Plan.

What is the difference between FlexDine Dollars and Zot Bucks?

FlexDine Dollars work just like Zot Bucks.  They are given to meal plan holders.  FlexDine Dollars cannot be transferred to Zot Bucks. FlexDine Dollars cannot be used at the UCI Bookstore.

When can I start using my meal plan?

For online orders, please allow one business day for processing. Orders placed on a Friday, holiday or weekend will not be processed until the next business day.

Why are Middle Earth and Mesa Court residents limited to 10 guest meals per quarter?

Mandatory Meal Plans were designed in a way to ensure that students practice healthy and well-balanced dining habits. We limit the plans to only 10 guest meals per quarter in order for students to get the most value. If you would like to treat guests to meals at your discretion, you may use your FlexDine Dollars, Zot Bucks, pay cash at the door, or you may purchase a Voluntary Meal Plan.

How are meals allocated for the Voluntary Meal Plan?

Voluntary Meal Plans were designed to provide flexibility and convenience for those with busy campus lifestyles. Meals and FlexDine Dollars can be used at anytime during the academic year. You are not restricted to using an allotted number of meals per week or quarter, but rather, you have the entire academic year to enjoy your meal plan. If at anytime during the academic year, you run out of meals, then you may simply purchase another meal plan.  If you would like to treat a friend with your Voluntary Meal Plan, you will need to stop by the residential dining office to validate your Student ID.

What if I run out of meals?

When you run out of meals, you may simply purchase another Voluntary Meal Plan. You may order your new plan online or stop by the UCI Hospitality & Dining office which is located at G318 Student Center.

Where is the Meal Plan Office Located?

The UCI Hospitality & Dining office is located on campus at G318 Student Center.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.